We want every piece you own from us to earn its place in your wardrobe. If something isn't right, we make it easy to put right.
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Returns and exchanges are accepted within 7 days of delivery.
Condition
Items must be unworn, unwashed, and unaltered, with all original tags, labels, and packaging intact. Items returned without tags, or showing signs of wear, use, or alteration, will not be accepted and will be sent back to you.
Cost
Returns and exchanges are free we cover pickup, always. There is no deduction from your refund for return shipping.
Refunds
Once your return is received and inspected, we'll process a full refund including both the online advance and the amount paid on delivery to the payment method used online at checkout, within 5–7 business days. You'll receive a confirmation once it's initiated; from there, timing to reflect in your account depends on your bank or card provider.
Exchanges
Prefer a different size or colour? Choose exchange at pickup and we'll ship the replacement once the original item is received and inspected, subject to availability. If your preferred size or colour is unavailable, we'll process a full refund instead.
Non-returnable items
Items purchased on Sale are final and cannot be returned or exchanged, unless defective.
How to initiate a return or exchange
WhatsApp us or write to us at wecare@cotoraloome.in with your order number.
Let us know whether you'd like a refund or an exchange, and for exchanges, your preferred size or colour.
Our courier partner will pick up the item from your registered address no need to visit a courier office.
Once received and inspected at our facility, we'll process your refund or dispatch your exchange.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or different from what you ordered, please write to us within 48 hours of delivery with your order number and photographs of the item. We'll arrange a free pickup and prioritise your replacement or refund no questions asked.
Order cancellations
Orders can be cancelled free of charge before they are dispatched. If you paid a Partial COD advance, it will be refunded in full to your original payment method within 5–7 business days of cancellation. Once an order has shipped, it can no longer be cancelled, but our standard return policy will apply on delivery.